Frequently Asked Questions ✏️
Get all your answers in our help centre
Get all your answers in our help centre
In the QPay app, tap on Help > Profile > Edit to make changes to your name, e-mail address, or current university.
In the QPay app, tap on Help > Change Password and follow the prompts to change your password.
You can also change your password at webapp.getqpay.com by tapping on the reset password link at the bottom of the page.
Just reach out directly to your society, club or college 🙂
Top ups to your Student Rewards Mastercard are instant but incur a fee. Bank transfers are free and take 1-3 business days to be processed.
When adding funds to your QPay Rewards Card via bank transfer, please ensure you include your BSB, account number, and a description
We unfortunately do not accept American Express.
The top up limit via card is dynamic based on your card usage. If you’d like to transfer more, simply use the direct bank transfer option.
Uber, at their discretion, occasionally denies users from attaching prepaid cards, like the Student Rewards Mastercard, to their Uber accounts. When this happens, we usually advice our cardholders to try again or select the “pay with PayPal” option in Uber instead and to attach their Student Rewards Mastercard to their PayPal profile.
You can check out some of our available Student Rewards Mastercard deals here: https://getqpay.com/deals/
For loss of physical cards please email us at email@example.com or reach out to us in the 24/7 support chat in the QPay app.
All you’ll need to do is reach out to the event organiser (e.g. the student society committee), as they approve all ticket refunds. Messaging their facebook page usually works best!
Once the event organiser confirms, you’ll just need to login / register with your mobile number in QPay (the same mobile number that’s on your ticket), to accept the refund.
To view or scan your ticket/QR code at the door:
Still no ticket? Best to reach out to the event organisers with your name and number. They will be able to find your ticket and transfer it onto your mobile number (your QPay account).
Easy! All you’ll need to do is login / register with your mobile number in QPay, and then view your order summary. There’s a drop down where you can change tables.
If this is disabled, it might be too close to the event, or the event organiser is managing seating manually, you’ll need to reach out to them. Facebook is usually best!
To list your ticket for sale on the QPay marketplace:
To restrict the sale of your ticket to a friend, simply enter their mobile number when prompted. Only the QPay user with the mobile number specified will be able to view and purchase your ticket.
Simply leave this field blank if you would like your ticket listing to be public.
Please note that sellers are charged 1.6% + 50c for each ticket transfer.
Tickets can be resold on the QPay marketplace up to 4 hours before the event start time.
Tickets that are not sold by this time will be removed from the QPay marketplace automatically.
Remittances take up to 10 business days to reflect on your bank statement. If it’s been longer feel free to reach out!
To transfer or update details on your ticket, please reach out to the event organiser with the current name and mobile number, and new name and mobile number, and they can transfer it for you without payment occurring. Messaging them on Facebook is usually fastest!
The new ticket holder will then simply need to login or register with their mobile number in QPay, to view their ticket.
This is one for the event organisers, reach out to them and they are able to update your ticket for you.
No! For many events, QR Barcode tickets dynamically change at a frequent interval, meaning it won’t work once printed. We’re simultaneously preventing ticket scalping, and trees from being cut down. Hope you understand!
It’s easy to get your QR Barcode ticket on your phone, to show at the door, simply login / register with your mobile number in QPay.
In order for QPay to settle funds to your society for any events, memberships or merchandise sold, you will need to enter in bank details in your society portal. To do this, just head to “Settings”, located in the drop down on the top right corner of the screen where you will see your society name. Scroll down to the bottom of the page and enter the account name, BSB and Account No. Resetting bank details is in this same section 🙂
You can choose from three different options in the QPay portal under “Settings” – Monthly, Post Event or Smart Settlements. Smart settlements occur every 7-14 days. Any changes to these settlement frequencies takes 2-3 business days to take effect.
Yep! We handle table allocation when members are purchasing their tickets. Just make sure to hit “tables at your event?” when creating your event and follow the prompts. You can also organise teams, cabins and buses.
As many as you like! Just make sure the total number of tickets available matches the number of tickets in each ticket type.
One per ticket type 🙂
You sure can! Just make sure to tick the “password on this ticket?” box when creating your event.
Your team can use their smartphones to scan tickets through the QPay app! You will find the option to add team members under “more details” in the “events” page through your QPay society portal. Just follow the prompts!
Events don’t show up in the app until you’ve made your first sale! So get your event link up on facebook or instagram to start getting some interest from your members 🙂
You sure can! Use the “sell cash ticket” function under “more details” once you’ve created an event. The person can enter in their details and will get a text message with steps on how to access their ticket through the QPay app.
Booking fees for tickets sold through QPay are non-refundable
Once you process a refund, students just have to login to QPay with their mobile number to accept the refund. Please note that it may take up to 10 business days for refunds to show up in their nominated bank account.
Mass ticket refunds
If you would like to process mass refunds for your event, please send a list of all the ticket IDs that you would like to refund to firstname.lastname@example.org. For security and verification, please email us from the email address associated with your QPay Clubs account.
QPay memberships are a digital version of the memberships that societies typically gather at O-Week. Practically, it works as a beautiful web-form that you customise for your society. You can also fill it out on iPad/Laptops at your stall. You collect all the details from the student (e.g. email, phonenumber, degree), and they pay you by cash or via QPay, online with their credit card.
• Digital membership delivered instantly to the student’s phone. Adding sponsor logos later in the term? Easy, no re-printing of cards.
• You can collect membership payments via credit/debit card
• Student has no cash? No problem, You can collect all the student’s details at your stall, and they can pay later via QPay (they get a link via SMS)
• Have all of your memberships in one central place online. No more paper pages.
• If you do any ticketing with QPay, you can use the membership list to automatically check member vs non-member pricing on tickets.
• You can click a button to push notify your members (Android / iPhone app) about new society events, hoodies, year books, etc. Just ask us, and we’ll provide a couple of successful examples with law societies for more details.
• You are able to customise the colour, logos, and prominence of the sponsors in the QPay app, when users view their membership card.
• As the card is digital, this would allow your society to add sponsors at anytime throughout the year, and offer varying levels of sponsorship based on a variety of easily maintained options.
• An example of this would be time (i.e. 3 months of sponsorship) rather than requiring commitment for the whole year. You will also be able to provide different tiers based on the prominence of the branding in the digital card, with customised level of prominence based on timing and relevancy (i.e. only final year students, or 2 hours before an event)
Yup, one of the best parts. If you do your ticketing through QPay, any memberships you have will be automatically validated, so that only members on your list will be able to buy membership-priced tickets.
No problem! You are able to use both a physical card and the digital card. Having a digital card prevents lost cards, but more importantly, the idea of the digital card is less about the card itself, and more about how you engage with your members. Instead of committing to a singular card design and sponsors in the beginning of the year, you can update things on a rolling basis, and notify members, which is better for sponsors. You’ll also be able notify members of your society events (for pre-release tickets as example) or society swag.
Yes! Click ‘export’ and your membership list is downloadable as a spreadsheet. Also, upload your existing spreadsheets to import all your existing members automagically. Once all your memberships in the one central place, export to spreadsheet any time.
Yup! When you complete setting up your membership form, you will be provided with a link (with a custom URL that you can specify) that you can post on Facebook or on your site, where people can fill in their own details and pay for their memberships online. Once they pay, they will receive a text message (and email) with details on how they can view their membership
Our apparel is of the highest quality material, all at an affordable price. We work with a range of suppliers across Australia to deliver on your exact needs and guarantee that we are the cheapest.
We’ve expanded our catalogue to offer more than just shirts and hoodie. We have pretty much everything you can think of, from socks to backpacks, shorts to pants, and much more – just ask us or visit your society portal to access the catalogue.
We guarantee the fastest turnaround in the industry, with a rapid 9 business day delivery timeframe from the day the invoice is paid.
Absolutely! Want to change the colour of the hoodie? Want to move your society logo? Want to get your design embroidered? No worries. We confirm your design before you buy.
This is one of our more popular features. Having doubts about how many students want to buy your swag? Don’t want to order too much? Our ’Tip’ feature allows you to set the minimum orders from students you need to buy from us. Only ‘Tip’ merchandise when you gauge enough interest from students! Only when merchandise is tipped, will we place the order and charge students.
Yup – we’ve already built this into your society portal for you. Start selling your swag instantly.
AU/NZ/CA – 2.1% + 30c
UK – 2.1% + 30p
In your society portal, click on Merchandise > Create/Edit Merch Listing > and toggle the Set Hidden switch to hide or show merchandise
Ensure you’ve either collected memberships through your membership form on QPay or you can import your list of members in the portal. Just head to the memberships section to do this. Once this is complete your recipients will be available to SMS/Email.
Campaign approval for non-approved societies can take up to 1 business day. If you however are an approved society this will only take 5 minutes. To become an approved society you must have at least one settlement processed by QPay.
All campaigns are reviewed by our team to ensure all terms and quality standards are fully met. If a campaign does not meet these standards then it can get disapproved. If you find that your campaign is not getting approved then feel free to reach out to us to see what changes are necessary to get things up and running.
Our most important priority is your security, and we go to extreme lengths to protect it. We use the same SSL encryption that the banks use and have a world class service protecting us and you. We have in place both technical and procedural QA, and we are committed to maintaining this high level of security.