Frequently Asked Questions ✏️

Get all your answers in our help centre

Students
(Ticketing)

Can I have a refund?

All you’ll need to do is reach out to the event organiser (e.g. the student society committee), as they approve all ticket refunds. Messaging their facebook page usually works best! 

Once the event organiser confirms, you’ll just need to login / register with your mobile number in QPay (the same mobile number that’s on your ticket), to accept the refund.

Where is my ticket?

All you’ll need to do is login or register with your mobile number in QPay, and your ticket will be there waiting for you! 

To get your QR Barcode ticket in your pocket, ready for scanning at the door on the day of the event, you can login or register with your mobile number on the QPay iPhone or Android app, just search ‘QPay’ on your app store

There’s also a QPay web app that’s mobile friendly: webapp.getqpay.com

Still no ticket? Best to reach out to the event organisers with your name and number. They will be able to find your ticket and transfer it onto your mobile number (your QPay account).

How can I change my seating?

Easy! All you’ll need to do is login / register with your mobile number in QPay, and then view your order summary. There’s a drop down where you can change tables.

If this is disabled, it might be too close to the event, or the event organiser is managing seating manually, you’ll need to reach out to them. Facebook is usually best!

Can I change the name on my ticket / sell my ticket?

Yes! There are two ways:

  1. You can list the ticket for sale on the QPay marketplace, and you can accept payment safely and securely when another student makes you an offer on QPay. Here’s how.
  2. You can reach out to the event organiser with the old name and mobile number, and new name and mobile number, and they can transfer it for you without payment occurring. Messaging them on Facebook is usually fastest!

The new ticket holder will then simply need to login or register with their mobile number in QPay, to view their ticket.

Can you change my dietary requirements?

This is one for the event organisers, reach out to them and they are able to update your ticket for you.

Can I print my ticket?

No! For many events, QR Barcode tickets dynamically change at a frequent interval, meaning it won’t work once printed. We’re simultaneously preventing ticket scalping, and trees from being cut down. Hope you understand!

It’s easy to get your QR Barcode ticket on your phone, to show at the door, simply login / register with your mobile number in QPay.

I sold my ticket/got a refund but haven’t recieved the funds?

Remittances take up to 10 business days to reflect on your bank statement. If it’s been longer feel free to reach out! Please note that sellers are charged 1.6% + 50c for each transfer

Societies
(Memberships)

What are QPay Memberships?

QPay memberships are a digital version of the memberships that societies typically gather at O-Week. Practically, it works as a beautiful web-form that you customise for your society. You can also fill it out on iPad/Laptops at your stall. You collect all the details from the student (e.g. email, phonenumber, degree), and they pay you by cash or or via QPay, online with their credit card.

What are the key benefits?

• Digital membership delivered instantly to the student’s phone. Adding sponsor logos later in the term? Easy, no re-printing of cards.
• You can collect membership payments via credit/debit card
• Student has no cash? No problem, You can collect all the student’s details at your stall, and they can pay later via QPay (they get a link via SMS)
• Have all of your memberships in one central place online. No more paper pages.
• If you do any ticketing with QPay, you can use the membership list to automatically check member vs non-member pricing on tickets.
• You can click a button to push notify your members (Android / iPhone app) about new society events, hoodies, year books, etc. Just ask us, and we’ll provide a couple of successful examples with law societies for more details.

What can we control with the membership?

•  You are able to customise the colour, logos, and prominence of the sponsors in the QPay app, when users view their membership card.
•  As the card is digital, this would allow your society to add sponsors at anytime throughout the year, and offer varying levels of sponsorship based on a variety of easily maintained options.
•  An example of this would be time (i.e. 3 months of sponsorship) rather than requiring commitment for the whole year. You will also be able to provide different tiers based on the prominence of the branding in the digital card, with customised level of prominence based on timing and relevancy (i.e. only final year students, or 2 hours before an event)

Can memberships link with ticketing?

Yup, one of the best parts. If you do your ticketing through QPay, any memberships you have will be automatically validated, so that only members on your list will be able to buy membership-priced tickets.

How much does it cost?

It is free to use! There is also a $50 paid option which boasts extra features

What if we have a physical membership card?

No problem! You are able to use both a physical card and the digital card. Having a digital card prevents lost cards, but more importantly, the idea of the digital card is less about the card itself, and more about how you engage with your members. Instead of committing to a singular card design and sponsors in the beginning of the year, you can update things on a rolling basis, and notify members, which is better for sponsors. You’ll also be able notify members of your society events (for pre-release tickets as example) or society swag.

Is our member list exportable?

Yes! Click ‘export’ and your membership list is downloadable as a spreadsheet. Also, upload your existing spreadsheets to import all your existing members automagically. Once all your memberships in the one central place, export to spreadsheet any time.

Can we sell memberships online?

Yup! When you complete setting up your membership form, you will be provided with a link (with a custom URL that you can specify) that you can post on Facebook or on your site, where people can fill in their own details and pay for their memberships online. Once they pay, they will receive a text message (and email) with details on how they can view their membership

Societies
(Merchandise)

Why should I order merchandise from QPay?

Our apparel is of the highest quality material, all at an affordable price. We work with a range of suppliers across Australia to deliver on your exact needs and guarantee that we are the cheapest.

What range of products do you offer?

We’ve expanded our catalogue to offer more than just shirts and hoodie. We have pretty much everything you can think of, from socks to backpacks, shorts to pants, and much more – just ask us or visit your society portal to access the catalogue.

How long does delivery take?

We guarantee the fastest turnaround in the industry, with a rapid 9 business day delivery timeframe from the day the invoice is paid.

Can I design the merchandise?

Absolutely! Want to change the colour of the hoodie? Want to move your society logo? Want to get your design embroidered? No worries. We confirm your design before you buy.

Can I crowd fund the order first?

This is one of our more popular features. Having doubts about how many students want to buy your swag? Don’t want to order too much? Our ’Tip’ feature allows you to set the minimum orders from students you need to buy from us. Only ‘Tip’ merchandise when you gauge enough interest from students! Only when merchandise is tipped, will we place the order and charge students.

We already have merchandise – can we still use QPay to sell it to our members?

Yup – we’ve already built this into your society portal for you. Start selling your swag instantly.

Security 🔒

Our most important priority is your security, and we go to extreme lengths to protect it. We use the same SSL encryption that the banks use and have a world class service protecting us and you. We have in place both technical and procedural QA, and we are committed to maintaining this high level of security.

GDPR COMLIANT

QPay is proud to be GDPR Compliant internationally. Handling personally identifying information is a privilge we do not take lightly, and the privacy of our users and societies is of vital importance to us.

COMMUNICATION

All encrypted communications are encrypted with high security SSL certificates. Sensitive data is stored in a cryptographically strong manner.

ANTI-FRAUD

Your credit card details are stored in an encrypted way and no one ever sees these details – not even us. Card data is stored on a PCI Compliant, Level 1 DSS certified payment system, and we use equivalent or stronger encryption than the banks do in many cases. If for any reason you would like to remove your data from QPay, just email us and we’ll be happy to help.